Managed IT Benefits

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• Best in class speed of resolution and handling times

• Cost-saving with predictable spending

• Proactive management of IT and IT-related services

• Access to industry experts

• Dedicated Business success managers that know the ins and outs of your business

• 100% trouble ticket resolution rate for tier 3 escalations

• Increased employee satisfaction & productivity due to less downtime

• Advisory board for budgeting 

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Watchdog specializes in:

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• Client Specific Maintenance Schedules

• Network Assessment Services

• Virtualization Technology implementation Support and Management

• Help Desk 24 x 7 x 365

• Multi-Tiered Technical and Strategic Support Teams

• vCIO strategic support

• Project management and execution teams

• Remote Access and Onsite support capabilities

• Issues resolution and escalation processes

• Complete ticketing and reporting

• Real-Time Remote Monitoring and Management for all endpoints and infrastructure

• Endpoint Protection Technology and Services

• Windows licensing expertise

• Third-Party application upgrade services

• Office 365 Migration, implementation, and management

• Full Scripting Capabilities

• Real-Time Network Traffic Monitoring

• Documentation Technology

• Asset Management Tools

• Cloud Infrastructure or Cloud Computing Expertise

• Cloud Computing Migrations Planning, Implementation, and Cloud Infrastructure Management.

• Firewall Monitoring and Management of External Threats

• Workstation Antivirus / Antimalware Threat Management

• Vendor Management for Hardware and Software

• Vendor Management of Cloud-Based or Cloud Services Vendors

• Most Managed Services Providers offer Security-as-a-Service

• Some offer Compliance-as-a-Service